Senior IT Manager

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Manage, mentor, and develop a globally distributed IT team with direct reports in multiple countries. Foster a highly engaged, collaborative, and high-performing team culture. • Oversee the strategy, administration, and optimization of our core SaaS applications, with deep expertise in Okta, Google Workspace, and Slack. • Provide strategic oversight and direction for our macOS-first endpoint environment. Directly manage, support, and guide an IT/Endpoint specialist who plays a key role in MDM administration, ensuring seamless deployment, patching, compliance, and end-user experience. • Embed a security-first mindset into all IT operations. Partner with InfoSec teams to enforce access controls, identity management (IAM), and endpoint security standards. • Champion a culture of exceptional IT support and customer service for all internal employees, ensuring SLA targets are met and user friction is minimized. • Operate as a self-starter who proactively identifies infrastructure gaps, initiates projects, and drives them to completion with minimal oversight from senior leadership. • Evaluate complex technical and personnel challenges, making tough decisions when necessary to protect the business and optimize team performance.

🎯 Requirements

• Several years of progressive IT experience, with several years in a senior leadership or management role. • Proven, hands-on experience administering and architecting environments built on Okta & Google Workspace • Strong experience overseeing enterprise macOS environments managed via MDM (specifically JAMF), with the ability to manage, evaluate, and guide direct reports who handle hands-on system administration. • Demonstrated success in leading, motivating, and evaluating remote direct reports across different time zones and cultures. • Strong understanding of Zero Trust architecture, identity lifecycle management, and endpoint security best practices. • Stellar attitude with a resilient, solution-oriented mindset. • Exceptional communication skills, capable of translating technical jargon into business value. • Strong emotional intelligence and a track record of keeping teams motivated. • High degree of autonomy and the courage to make difficult operational decisions.

🏖️ Benefits

• The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.