Head of Customer Delivery

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Lyrebird Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lyrebird Health is an AI medical scribe that securely listens to clinical consultations in the background, converts speech to text in real time without storing audio, and generates tailored clinical notes, referrals, summaries, and other documents ready for transfer into electronic medical records. It emphasizes practitioner and patient privacy, regulatory compliance, integration with EMRs, and continuous learning from user edits to improve note quality and match individual documentation styles. The product targets a wide range of healthcare professionals and offers features like dictation, personalised templates, smart editing, and rapid one-click or copy-paste transfer into medical records.

📋 Description

• Own every UK implementation end to end, from signature to scaled adoption • Design and operationalise the UK delivery model • Define governance, reporting frameworks and escalation structures • Build and lead a high performance implementation function • Establish customer engagement standards across demos, training, go live and support • Ensure every rollout is structured, measurable and reference worthy • Operationalise high fidelity adoption visibility across trusts, departments and clinicians • Partner closely with Commercial to ensure pilots convert into long term wins

🎯 Requirements

• Significant experience leading large scale NHS deployments supplier side • Experience running 10+ concurrent trust rollouts • Proven record of building greenfield delivery functions into scalable operations • Deep quantitative orientation with the ability to build early warning systems and adoption dashboards • Strong understanding of NHS politics, procurement and stakeholder dynamics • History of successful deployments recognised as reference accounts • Direct, precise communication style • High ownership mindset and operational discipline