
51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
🔥 14 hours ago
🇵🇭 Philippines – Remote
💵 $7 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
👮♂️ Cybersecurity / Security Engineer
👻 Ghost score 5%
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51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
• Answer overflow phone calls when the office gets busy • Redirect calls to the right person or department • Manage a shared email inbox • Schedule meetings and book site visits for technicians or salespeople • Fill out and write inspection reports, including camera and fire alarm inspections • Help write estimates, permits, and submittals • Fill out subscriber forms to set up new customers in the CRM ("Market") • Keep customer and operational records accurate and up to date • Book appointments and site visits • Coordinate scheduling for technicians and salespeople • Support basic social media activity aimed at increasing awareness and generating leads • Work under clear direction from the office manager/client to support administrative operations
• Experience working in or closely with a security systems company (security systems, access control, fire alarms, or burglar alarms) • Prior experience as a virtual assistant or in an administrative/admin support role • Experience professionally handling business phone calls, including redirecting calls and scheduling appointments • Experience with CRM systems and/or data entry for customer or subscriber setup • Comfortable working under clear direction and supervision, rather than working independently or proactively • Comfortable managing a business phone line and redirecting calls appropriately • Experience with CRM platforms, ideally similar to "Market" • Ability to write clear, accurate inspection reports and assist with estimates, permits, and submittals • Basic social media management skills • Professional, warm, and clear phone presence • Detail-oriented and accurate, especially with reports and data entry • Reliable and consistent — shows up and follows through • Takes direction well and executes tasks as instructed • Stays calm and organized when call volume or workload spikes • Computer with at least 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or higher • Internet speed of at least 40MBPS • Headset with an extended noise-cancelling mic and webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Own computer with Intel Core i5 or similar or higher
• No benefits package included
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