Key Account Manager, E-Commerce, CRM, Email Marketing

🔥 34 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MAILODY GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

☁️ SaaS

🛍️ eCommerce

Marketing • SaaS • eCommerce

MAILODY GmbH is a marketing agency specializing in CRM strategies including email marketing, WhatsApp marketing, and print mailings. They focus on helping e-commerce businesses increase revenue through effective customer relationship management and marketing automation. The company emphasizes data-driven strategies, personalization, and comprehensive CRM solutions to enhance customer acquisition and retention.

📋 Description

• Lead 3–5 Account Managers both functionally and disciplinarily • Conduct weekly 1:1 meetings using a clear structure • Take responsibility for the team’s well-being and professional development • Deliver training, provide feedback, and oversee structured onboarding • Own the development and performance of a portfolio of approximately 6–8 of the most demanding accounts • Act as the senior-level point of contact for client decision-makers • Address relevant topics during client calls • Identify churn risks at an early stage and determine appropriate countermeasures • Return at-risk accounts to a growth trajectory • Serve as the team’s technical escalation point for Klaviyo and CRM architecture • Provide subject-matter coaching to Account Managers • Own a company-wide employee process, such as onboarding or offboarding • Align standards with other Key Account Managers and actively share learnings

🎯 Requirements

• At least 3–4 years of experience in email marketing or CRM, ideally including experience in an agency or e-commerce environment • Extensive hands-on experience with Klaviyo or a comparable platform (Braze, Emarsys, Bloomreach, Salesforce Marketing Cloud) • Experience building complex setups independently, not merely supporting them • Initial leadership or mentoring experience • Experience taking responsibility for the work of others • Confidence communicating with client decision-makers • Experience engaging with executive management or marketing leadership as an equal partner • Native-level German • Good written and spoken English • Must be based in Germany for tax and social security purposes

🏖️ Benefits

• Permanent employment contract • 100% remote work from anywhere in Germany • Regular team offsites and workations • MacBook, plus additional hardware if required • €50 monthly benefits card after the probationary period • Biannual development conversations with meaningful feedback • Clearly defined level matrix outlining development steps • Leadership training with an external coach • Your own team and the freedom to shape it