Customer Support Engineer

🕒 February 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Malvern Panalytical

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔬 Science

💊 Pharmaceuticals

⚡ Energy

Science • Pharmaceuticals • Energy

Malvern Panalytical is a leading provider of precision analytical instruments and solutions. Their product range includes particle size analyzers, X-ray fluorescence (XRF) spectrometers, X-ray diffractometers (XRD), and near-infrared (NIR) spectrometers, which are used in a variety of industries, including pharmaceuticals, mining, energy storage, and metals analysis. The company focuses on enhancing productivity and product development by offering tools for detailed physicochemical insights, facilitating accurate process control, and optimizing quality across applications. Malvern Panalytical is committed to advancing scientific understanding to develop cleaner, healthier, and more productive environments.

📋 Description

• Responsible for installing, repairing and maintaining manufactured instruments across the UK • Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service • Delivers operational training to customers, primarily at installation • Maintains high customer satisfaction by meeting service expectations and providing timely documentation • Offers remote support via PC and phone, travels extensively as needed • Manages company assets responsibly, including spare parts, tools, vehicle, and software

🎯 Requirements

• Qualifications in Electronics, Chemistry to HND, or equivalent level • Demonstrable experience of working on customer sites • Proven experience in a customer field service environment advantageous but not essential • Experience of working with X-Ray based scientific instrumentation is an advantage • Proven experience in a customer field service environment preferable • Current, full UK driving licence • Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays

🏖️ Benefits

• Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) • Company car • Pension Scheme • Gym discounts • Volunteering days and much more