Senior Competitive Intelligence, Market Insights Manager

Job not on LinkedIn

7 hours ago

Apply Now

Receive Emails with Similar Jobs

Malwarebytes

WebsiteLinkedInAll Job Openings

Cybersecurity • B2B • B2C

Malwarebytes is a cybersecurity company that develops malware detection, removal, and protection software for consumers, small businesses, and enterprises. It offers endpoint security, antivirus, mobile protection, privacy tools (VPN, digital footprint scanning, dark web monitoring), identity theft protection, and managed solutions for MSPs and IT teams. Malwarebytes distributes its products via downloadable subscriptions and cloud-managed services, and provides free tools for virus scanning and remediation.

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

🤝 B2B

👥 B2C

📋 Description

• Lead concept and experience testing efforts, developing robust research designs and reporting actionable feedback loops to inform marketing and lifecycle strategies. • Draft, analyze, and present insightful competitive readouts, focusing on shifts in strategy, product offerings, and pricing across the industry. • Manage a diverse portfolio of in-depth research, including journey mapping, segmentation studies, feature prioritization, thought leadership, and brand equity studies. • Continuously monitor and analyze Net Promoter Score (NPS) tracking data to gauge customer loyalty and identify key drivers for improvement.

🎯 Requirements

• A minimum of 10 years of insights agency experience is required. • Demonstrated proficiency with a minimum of 5 years of experience doing primary quantitative research and 5 years of experience doing primary qualitative research. • Direct experience with the following methodologies: Qualitative research: Customer Experience (CX) and concept testing. • Voice of customer and Net Promoter Score (NPS) tracking and analysis. • Executing thorough secondary competitive analyses • Proven strong storytelling skills with extensive experience presenting complex findings and recommendations to senior stakeholders. • Detail-oriented project management and excellent organizational skills. • A strategic and problem-solving mindset paired with a strong sense of responsibility and ownership in seeing strategies through to execution. • Excellent communication and collaborative mindset across all levels of the organization. • Ability to thrive and adapt in a dynamic environment that embraces iterative planning.

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance coverage • Employee Referral Bonus Program • Wellness programs • 401k and employer matching for (US Employees) • Comprehensive Time Off policy • An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region)