Vice President, Client Support

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🕒 April 21

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The Management Center

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

📚 Education

🌍 Social Impact

☁️ SaaS

Education • Social Impact • SaaS

The Management Center is an organization focused on training and coaching leaders who are working towards social change. They provide resources and support to help build and run equitable, sustainable, and results-driven organizations. Their services include training workshops, personalized coaching, and management resources, all designed to enhance leadership skills and improve organizational effectiveness. They cater to sectors involved in social impact and provide materials to facilitate the management for equity and sustainability.

📋 Description

• Lead the Training Operations team, ensuring a seamless experience for all training participants • Support clients in navigating access to public trainings and troubleshooting issues • Own participant communication and experience of registration and logistics • Use data to inform strategy for training registration and logistics • Develop and retain diverse staff while maintaining a high bar for performance • Manage the training management system (currently Arlo) and vendor relationships • Manage overall client contract process for TMC services and products.

🎯 Requirements

• Demonstrated success in managing a diverse, high-performing, and human-centered team • Effective delegator and communicator across lines of racial and gender difference • Experience managing complex projects with multiple stakeholders • Understanding of systemic and implicit biases and inequities related to race, gender, and identities • Ability to center equity, justice, inclusion, and belonging in all aspects of the work • Experience using databases and web-based systems to manage information accurately.

🏖️ Benefits

• 90% of premiums covered by TMC for employees; 80% covered for spouses, domestic partners, and dependents • Life and Long-Term disability insurance and an Employee Assistance Program at no cost to employees • Option to enroll in pre-tax health and dependent care flex spending accounts • Hardship Fund for staff and loved ones in financial hardship • 3.5% employer contribution to retirement fund with no match required • $100 per month stipend towards cell phone and internet • Generous time off (including 4 weeks of paid vacation for full-time staff) and closure for 2 weeks at the end of the year.