Customer Service Advisor

Job not on LinkedIn

🔥 13 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 37 days.
• 63 open roles for a team of 71.
• No salary listed.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Register customer appliance warranties accurately and efficiently across relevant systems. • Verify customer and product information to ensure records are complete and correct. • Resolve basic warranty registration queries and escalate complex issues where required. • Maintain accurate customer records in line with company procedures and data protection requirements. • Process customer returns in accordance with company policies and procedures. • Create replacement and resend orders where appropriate. • Liaise with customers, retailers, couriers, and internal departments to resolve return and replacement queries. • Ensure all cases are updated accurately and closed within agreed service levels. • Reconcile returned products against system records and supporting documentation. • Investigate discrepancies between returned items and recorded transactions. • Maintain accurate records of completed returns and reconciliations. • Escalate unexplained variances or recurring issues to management. • Handle customer enquiries by email, live chat and other communication channels in a professional manner. • Provide timely and accurate updates to customers regarding warranty registrations, returns, and replacement orders. • Meet quality, productivity, and service standards set by the business. • Support the wider customer service team with administrative tasks as required.

🎯 Requirements

• Open to candidates who have completed a high school education or a vocational course. • Must have 1-3 years of experience in customer service or administrative role. • Experience handling inbound calls (receiving and responding to incoming calls or inquiries). • Experience using Freshdesk, Zendesk, or similar customer support ticketing software is highly desirable. • Prior experience in logistics, order processing, supplier coordination, or supply chain operations is an advantage. • Open to candidates from any industry; relevant experience in retail, logistics, telecommunications, or manufacturing is a plus. • Good communication skills, both written and verbal. • Strong attention to detail and accuracy. • Ability to manage multiple tasks and prioritize workload effectively. • Competent in using Microsoft Office applications, particularly Outlook and Excel. • Ability to work independently and follow established processes. • Experience processing returns, replacements, or warranty registrations. • Experience using customer relationship management (CRM) systems. • Experience working within a contact center or customer support environment.

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