Intake Specialist, Immigration Manager

Job not on LinkedIn

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Coordinate the movement of immigration cases from intake through completion • Serve as the primary point of contact for assigned clients • Keep cases organized and track deadlines • Collect required documents and move matters through the firm's workflow without unnecessary delay • Provide case management and client service without providing legal advice, determining legal strategy, or preparing substantive legal filings • Manage prospective clients from initial contact through consultation scheduling, follow-up, retention, and handoff to the legal team • Create a professional, organized, responsive, and compassionate first impression of the firm • Communicate with prospective clients by telephone, text, email, and video • Gather detailed immigration and personal history • Maintain accurate records and ensure consistent follow-up • Ensure viable leads are not lost due to poor communication or lack of follow-through • Recognize when questions require attorney involvement • Follow scripts, SOPs, intake questionnaires, and workflows • Attend daily morning team meetings

🎯 Requirements

• Minimum 2 years of direct experience working in a U.S. immigration law firm (Case Manager) • Hands-on experience managing immigration cases from onboarding through completion • Working knowledge of common U.S. immigration case stages, terminology, deadlines and government notices • Minimum 2 years of experience in legal intake, U.S. immigration law, or a comparable high-volume professional client-intake environment (Intake Specialist) • Strong experience handling telephone-based client intake • Excellent spoken and written English • Strong active-listening skills • Ability to gather detailed information while maintaining control of a conversation • Excellent client-service skills • Strong follow-up discipline • Experience working with CRM or case-management systems (Docket-Wise, Clio, MyCase, or similar) • Excellent documentation and note-taking skills • Ability to manage a high volume of incoming leads or customer service experience • Strong organizational and time-management skills • Comfort discussing professional fees and consultation requirements • Ability to recognize when a question requires attorney involvement • Ability to follow scripts, SOPs, intake questionnaires, and workflows without sounding robotic • Ability to work independently and consistently during U.S. Eastern Time business hours • Reliable high-speed internet and professional remote work environment • Reliable computer equipment and a professional remote workspace • Strong phone communication skills and comfort with client-facing interactions • Empathetic listening skills and cultural sensitivity • Ability to work with clients from diverse backgrounds and spell names correctly • Self-starter mentality with ability to work independently • Available for daily morning team meetings (10–15 minutes) • Monday to Friday, 9am to 5pm EST with a 45-minute break (night shift) • Work from home