Level 3 IT Support Engineer

Job not on LinkedIn

🔥 2 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Serve as the final internal escalation tier for unresolved Level 1 and Level 2 support issues • Diagnose and resolve complex infrastructure, network, server, cloud tenant, and endpoint incidents • Perform root cause analysis on recurring incidents and implement permanent patches and preventive workflows • Maintain, secure, and optimize enterprise IT infrastructure across Microsoft 365, Azure, AWS, Active Directory, Entra ID, VMware, and Hyper-V environments • Design, test, and deploy software packages, patches, firmware upgrades, and security configurations through RMM and MDM platforms • Manage firewalls, VLANs, VPN tunnels, routing policies, and switching infrastructure • Collaborate with project management and architecture teams to onboard clients, deploy server stacks, migrate workloads to the cloud, and integrate business systems • Author and maintain technical documentation, SOPs, knowledge base articles, and network topology maps • Provide technical guidance, mentorship, and peer review to Level 1 and Level 2 technicians • Participate in on-call rotations for high-priority escalations and critical maintenance windows • Enforce security protocols, compliance standards, and industry best practices across service delivery workflows

🎯 Requirements

• Minimum 5 to 8 years of hands-on experience in enterprise IT support, systems administration, or managed service provider (MSP) environments • Advanced administration of Microsoft 365, including Exchange Online, SharePoint, Teams, Entra ID, and Intune • Deep experience with Windows Server 2016/2019/2022, Active Directory, Group Policy, and DNS/DHCP architecture • Experience with VMware ESXi, Microsoft Hyper-V, and backup/disaster recovery solutions such as Veeam and Datto • Knowledge of TCP/IP, VPN, DNS, routing/switching, and enterprise firewalls such as Fortinet, SonicWall, or Palo Alto • Familiarity with ITSM and PSA ticketing platforms such as ServiceNow and ConnectWise PSA • Exceptional methodical problem-solving skills under high-pressure scenarios • Ability to explain complex technical concepts clearly to non-technical stakeholders and executive leadership • Self-motivated with a continuous improvement mindset regarding emerging technology and security trends • At least 1 or 2 relevant certifications, such as Microsoft Certified: Azure Administrator Associate, Windows Server Hybrid Administrator Associate, CompTIA Advanced Security Practitioner (CASP+), CompTIA Security+, Cisco Certified Network Associate (CCNA), or ITIL Foundation (or higher) • Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience is advantageous, not required

🏖️ Benefits

• Work-from-home arrangement • On-call rotation participation for high-priority emergency escalations and critical maintenance windows

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