Operations Support, Process Specialist

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🕒 April 10

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Manage intake, billing support, document organization, and operational tracking • Help document workflows, maintain internal process libraries, and support structured onboarding and training initiatives • Legal Operations Support - Client Intake & Matter Setup • Draft, circulate, and track engagement letters and conflict waivers • Create new clients and matters in Clio Manage and SharePoint • Verify billing details, retainers, and rates before system setup • Maintain organized digital files and templates • Budget & Billing Support - Generate WIP reports and monitor matter thresholds • Validate time entries and coordinate corrections • Support monthly prebill preparation and quality checks • Maintain budget trackers and flag discrepancies • Vendor & Administrative Coordination - Review vendor invoices • Track renewals and license allocations • Maintain compliance documentation in SharePoint • Onboarding & Offboarding Support - Coordinate system setup with IT vendors • Maintain onboarding checklists • Support access management and license reallocation • Process Documentation & Knowledge Support - Document recurring workflows in a standardized format • Maintain organized SOPs in SharePoint and OneNote • Update templates and ensure version control • Assist leadership in capturing undocumented institutional knowledge • Identify areas where processes can be simplified or clarified • Training & Process Adoption Support - Help create onboarding guides for new hires • Convert documented workflows into step-by-step training materials • Support internal training sessions when needed • Track completion of required process reviews

🎯 Requirements

• 3–5+ years of experience in operations, process coordination, workflow management, or similar operational support roles • Must come from compliance-heavy or professional services environments. Legal or finance background is highly preferred. • Demonstrated experience with **process ownership and independent execution**, not solely support-level or task-based administrative work • Background in **process documentation**, including creating and maintaining SOPs, workflow guides, internal process libraries, or operational manuals • **Strong written communication skills with the ability to translate workflows into clear, structured documentation and training materials** • Strong organizational skills and attention to detail • Experience working with Microsoft 365 and document management systems • Ability to manage multiple recurring workflows with accuracy • Clear written communication and strong follow-through**** • Preferred but not required: • Experience documenting SOPs or workflows • Exposure to onboarding or internal training coordination • Familiarity with Clio Manage • Experience using AI tools to increase productivity