Order Management Specialist

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Resolve team client issues, vendor errors, & shipping discrepancies. • Communicate to involved stakeholders within 24 hours. • Review orders for properly formatted artwork, completeness, accuracy, delivery timeline, & acceptable margin. • Properly schedule follow-up dates for special action orders to ensure on-time shipment & expedite or escalate as applicable. • Identify, communicate & escalate issues before problems occur. • Ensure accuracy of WIP delivery dates. • Follow-up on jobs on the Dashboard to 0 each day. • Participate in weekly and monthly sales team meetings. • Participate in bi-monthly vendor meetings. • Participate in scheduled staff meetings. • Review of jobs submitted to WIP for completeness and accuracy of information. • Create and submit required Purchase Orders to vendors. • Obtain any required artwork and submit for sample creation. • Follow up with stakeholders on the proof approval process to get the order into production as quickly as possible. • Follow up on Purchase Orders to obtain Order Acknowledgements, production time, and estimated shipping date. • Follow up on shipping status to obtain confirmation and tracking information. • Efficiently and quickly deal with production or shipping delays so the job remains on schedule. • Staying in touch with vendors both via email and phone throughout the order and shipment process • Using various methods, calculate the shipping charge to the customer. • Maintaining daily oversight of your Job Issue Tracker, resolving all items scheduled for that day. • Quickly escalating problem issues that are not understood or outside your ability to rapidly resolve. • Once freight charges have been calculated, move job into Delivered status for invoicing. • Final follow up on each job to insure that all products have been successfully delivered.

🎯 Requirements

• Must have at least 3 years of strong order coordination/management experience. • Excellent verbal and written communication abilities. • Strong troubleshooting and problem-solving skills. • Ability to understand and empathize with customer needs. • Familiarity with CRM systems and practices. • Ability to handle difficult customers and high-stress situations. • Gritty, adaptable, and open to feedback