Senior Technical Onboarding Specialist

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Run onboarding projects end to end, including sales handover preparation, kickoff participation, and project-plan creation • Configure the platform for client listings, rates and availability, channel connections, guest messaging and automations, operations, owners, and finance modules • Coordinate data migration from clients’ previous PMS and verify data before go-live • Ensure payments and financial data are accurate at go-live • Keep projects within target timelines and graduate clients only when they are live, fully billed, and using key features • Train client teams, including daily users, owners, and managers • Run group feature workshops and new-feature sessions • Teach clients to use BAM, the AI agent, and other AI features • Advise clients on best practices, channel strategy, and relevant market changes • Investigate and resolve configuration, synchronization, and integration issues • Reproduce problems, identify root causes, and write complete engineering tickets • Act as the support escalation point for onboarding-related technical issues • Remain available and responsive to clients throughout their projects • Use Claude and other AI tools to analyze client data, prepare configurations, write training materials and client communications, and investigate issues • Build reusable AI workflows, checklists, and templates to improve onboarding efficiency • Help shape AI-powered self-serve onboarding and migration tools • Maintain accurate weekly onboarding pipeline stages, dates, and blockers • Log common setup problems and provide feedback to the product team • Write and update knowledge-base articles and onboarding guides as features ship

🎯 Requirements