US Immigration Case Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Serve as the primary point of contact for assigned clients throughout the life of the matter. • Conduct new-client onboarding and explain the firm's process, communication expectations and next steps. • Respond to client emails, calls and messages and provide procedural case-status updates. • Maintain follow-up with clients who have outstanding documents, questionnaires or information. • Document material client communications in Docketwise and escalate legal questions to the appropriate attorney. • Manage an assigned portfolio of active immigration matters and maintain visibility into case status. • Open new matters in Docketwise and ensure client, matter and case-stage information is complete and accurate. • Track milestones, internal due dates, government deadlines and follow-up dates. • Monitor matters for inactivity and proactively follow up when a case is stalled. • Maintain case checklists and move matters through established firm workflows. • Escalate delays, unusual developments, urgent deadlines and unresolved issues to the supervising attorney or paralegal. • Request, review for completeness and organize client documents and supporting information without making legal sufficiency determinations. • Upload, label and organize documents in Docketwise according to firm standards. • Keep Docketwise current with accurate case statuses, notes, tasks, communications and key dates. • Create and monitor tasks, reminders and follow-up activities. • Track government correspondence including receipt notices, biometrics appointments, interview notices, RFEs and approvals. • Calendar deadlines and alert responsible team members in advance. • Maintain accurate reporting on assigned cases and identify matters requiring management attention. • Coordinate attorney and client meetings, case-review calls, signing appointments and other case-related appointments. • Coordinate interpreter services when needed. • Monitor attorney and paralegal review queues and follow up on pending internal actions. • Participate in case-review meetings and provide concise status updates. • Help ensure timely and complete handoffs between intake, case management, paralegals and attorneys. • Acknowledge client communications within one business day. • Maintain deadline-tracking compliance, accurate Docketwise records and consistent case progression while adhering to firm SOPs, checklists, confidentiality standards and quality-control procedures.

🎯 Requirements

• Minimum 2 years of direct experience working in a U.S. immigration law firm. • Hands-on experience managing immigration cases from onboarding through completion. • Working knowledge of common U.S. immigration case stages, terminology, deadlines and government notices. • Experience using Docketwise, or substantial experience with a comparable immigration case-management platform and the ability to become proficient quickly. • Excellent written and spoken English. • Exceptional client service, follow-up and professional communication skills. • Strong organizational ability and demonstrated success managing a high volume of active matters simultaneously. • High attention to detail and disciplined documentation habits. • Ability to work independently, prioritize competing deadlines and recognize when an issue must be escalated. • Reliable high-speed internet, dependable computer equipment and a professional remote work environment. • Ability to work consistently during agreed U.S. Eastern Time business hours. • Bachelor's degree or equivalent professional experience is preferred. • Bilingual ability is a plus.