Managed Care Case Manager

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Touch Support, Inc. & SNF Back Office

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.

📋 Description

• Manage pre-admission and prior authorizations with MCOs, Medicare Advantage, and commercial insurers • Conduct concurrent reviews and clinical chart audits to support continued stays • Track authorizations, length of stay, and expiration dates to prevent coverage gaps and lost revenue • Communicate with insurance case managers, medical directors, and facility clinical teams • Support Peer-to-Peer reviews and appeals when coverage is denied • Coordinate with intake, nursing, social work, and billing teams • Maintain accurate authorization records in the EHR • Provide weekend/high-volume coverage and ensure smooth team handoffs

🎯 Requirements

• 2–4 years of experience as an RN, LPN, USRN, or Healthcare Virtual Assistant with clinical nursing education • Knowledge of US healthcare insurance, Medicare Advantage, Medicaid MCOs, commercial payors, and InterQual/MCG criteria is a plus • Experience with PointClickCare, MatrixCare, Availity, NaviHealth, or similar systems • Strong English communication, organization, attention to detail, and time-management skills • Ability to manage high-volume authorization workflows independently • Ability to work full-time during US business hours, including dedicated weekend coverage • Application and resume must be submitted in English

🏖️ Benefits

• Comprehensive Training with extensive initial training and ongoing mentorship • Clear promotional path with competitive salary increases • Supportive global team • Dedicated Team Lead and supervisor • Remote work from home • Professional communication with native English speakers to enhance language skills