Service Hotline Engineer – Smart PV Business

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🕒 May 6

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🎯 Recruiter

🤝 B2B

📡 Telecommunications

Recruitment • B2B • Telecommunications

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Answering customer calls and emails related to technical issues • Troubleshooting and resolving technical problems • Escalating issues to higher-level support when necessary • Interface with an engineering partner to locate technical problems that may arise during the engineering process. • Maintaining documentation and records related to technical support issues. • Responsible for remote support and level 2 engineer support; providing customer or partner technical support independently or jointly with a technical support team. • Collaborating with other teams, such as software developers or product managers, to resolve technical issues and improve products or services.

🎯 Requirements

• Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable • Experience in solar energy industry (technical service, commissioning service) is a plus • Excellent written and verbal communication and interpersonal skills • Fluency in German and English is a must.

🏖️ Benefits

• Remote support • Customer education and training on product or service features and functionality