Technical Support Associate

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🕒 March 3

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🎯 Recruiter

🤝 B2B

📡 Telecommunications

Recruitment • B2B • Telecommunications

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Deliver multi-channel support with empathy, clarity, and efficiency • Diagnose and resolve product issues • Log all cases in the CRM and follow documented SOPs • Validate warranty, initiate replacements/repairs and educate customers

🎯 Requirements

• 1–3 years in technical customer support (consumer electronics, audio, or IoT preferred) • Native/C1/B2 level Dutch/Italian language skills in combination with excellent English • Strong understanding of Bluetooth, Wi-Fi, device pairing, and mobile OS settings • Bachelor’s degree preferred or equivalent experience

🏖️ Benefits

• Customer Support via phone, chat, email, and social • Technical Troubleshooting including Bluetooth pairing, audio quality, ANC performance • Warranty and Service management • Knowledge Management and product feedback