Behavioral Health Peer Support Specialist

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🔥 4 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MAP solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

MAP solutions is a Polish IT company and certified implementation partner (Comarch and Symfonia) that provides ERP software selection, implementation, customization and post-implementation support for small and medium enterprises across Poland. The company develops dedicated extensions and proprietary applications that integrate with Comarch and Symfonia systems to automate accounting, payroll/HR, sales, warehousing and document workflows (including KSeF/e-invoicing and electronic document circulation). MAP solutions also offers IT services such as outsourcing, remote support, data backup/analysis, mobile solutions, hardware (data collectors) and business intelligence to help clients digitize processes and comply with Polish fiscal reporting requirements.

📋 Description

• Ensure to uphold the company mission and values while providing exceptional services for our clients and patients. • Provide routine, practical, real-world support in coping with life’s day-to-day demands through modeling and coaching. • Relaying personal, lived experience of your own mental health recovery based on an established plan via telephone/telehealth with peers. • Oversee a personal caseload of peers, their families, and/or support system through consistent telephone/telehealth sessions. • Maintain timely and accurate documentation of patient encounters and data. • Effectively manage call queues and pre-scheduled calls in a timely, engaging, or meaningful manner. • Participate in an on-call rotation with team members for MAP’s 24/7 after-hours line. • Assist peers to identify additional resources to aid in their holistic recovery goals. • Assess any client issues, escalate as needed, and collaborate with leadership for solutions. • Maintain a professional and courteous image to MAP’s patients and fellow employees. • Participate in a well-paced and succinct manner in all staffing and company meetings.

🎯 Requirements

• Certification as a state Certified Peer Support Specialist (CPS) is required for employment. • Certification as a Nationally Certified Peer Support Specialist (NCPS) through Mental Health America preferred. • Minimum of one (3) years of experience working in behavioral health, substance use disorder, or peer support environments. • Must have lived experience with a mental health condition. • Must be active and stable in mental health recovery. • Must have high emotional intelligence and ability to process insight and receive feedback. • Crisis savvy with the ability to remain level-headed when in an emergent situation. • Ability to set boundaries with the understanding that personal disclosure may impede your own recovery journey. • Maintain a lifestyle that promotes continued mental, physical, and spiritual health through appropriate stress management. • An ability to maintain healthy interpersonal relationships and make connections with others. • Ability to appropriately process change through effective communication initiatives. • An understanding of and sensitivity to the challenges facing individuals and families affected by behavioral health in a manner that is accepting and free of stigma. • Must meet MAP’s Teleworking requirements and expectations, which include items such as a quiet designated office space with a locked door and access to high-speed internet. • Employment is contingent upon successful completion of a background check and drug screen.

🏖️ Benefits

• A supportive company culture that values what you bring to the table while still allowing you to learn, grow, and advance your career. • Employer-paid medical, dental, vision, life insurance, and disability insurance benefits • Access to a 401K Plan • Generous paid time off • Personal Care leave • Floating Holidays • Employee Assistant Program • Telework Environment