Customer and Sales Support Representative

Job not on LinkedIn

🔥 2 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MAPEI USA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🚀 Aerospace

🛒 Retail

Aerospace • Retail • Construction

MAPEI USA is a leading manufacturer of adhesives, sealants, and other products for the construction and building materials industry. The company specializes in providing high-performance solutions for flooring, tile installation, and surface preparation in both residential and commercial applications. With a strong commitment to innovation and sustainability, MAPEI USA aims to support building professionals in achieving their project goals with reliable and efficient products.

📋 Description

• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location. • Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system. • Apply barcodes to documents and scan order documents into the optical storage system. • Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues. • Process Service-Related Complaints (SRC), and ensure complete resolution. • Manage customer returns in accordance with standard procedures. • Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or the equivalent plus a minimum of two years plus related experience and/or training. • Ability to work with a personal computer in a Windows environment. • Proficiency in Word, Excel, Outlook, and PowerPoint.

🏖️ Benefits

• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions. • 17 Days of paid, sick and vacation time annually (days are prorated in year one). • 401K retirement with up to 6% matching program. • Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services. • Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.