Customer Support Specialist

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🕒 May 5

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Marble

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔌 API

⚕️ Healthcare Insurance

🔐 Security

API • Healthcare Insurance • Security

Marble is a company that provides a comprehensive API solution for accessing and managing health data. Their platform simplifies the process of connecting to health data by providing tools for identity verification, user consent, data retrieval, and FHIR-compliant storage. Marble's API ensures security with HIPAA compliance and AES 256-bit encryption. Designed to be versatile, Marble's solution can serve multiple industries such as health, legal, and insurance. Their focus is on providing developers the tools to integrate health data efficiently and securely, unlocking insights for various use cases.

📋 Description

• Resolve inbound provider, customer, and patient inquiries • Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts ​ • Responsible for ensuring the voice of the customer is being heard​ • Use email, chat, and phone to engage with requesters and resolve concerns within our service standard​ • Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner ​ • Build and maintain strong customer relationships ​ • Communicate Marble's product clearly to external and internal stakeholders ​ • Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction ​​ • Report on internal and external barriers and create action plans to resolve these barriers

🎯 Requirements

• 1-2 years of customer support experience • Exceptional written and verbal communication skills • Demonstrated behaviors that reinforce Marbles values: Hunger, Humility, and Care

🏖️ Benefits

• An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges • Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values: Hunger, Humility, and Care • Excellent visibility, growth, and personal development potential