Asurion
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
Bilingual Customer Service and Sales Representative
🕒 April 28
🗣️🇫🇷 French Required
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Asurion
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
📋 Description
• Respond to inbound customer calls regarding their insurance policies • Guide customers through claims procedures as needed • Resolve customer issues in a single call • Follow up with customers as needed by email or phone • Provide relevant, timely information to all customers • Offer upgraded products/services to customers
🎯 Requirements
• Must be fully bilingual in French and English (reading and writing) • At least one year of customer service experience • Excellent customer service and communication skills • Computer literacy (Windows, web browsing) and typing speed of 25 words per minute • Must be able to work a flexible schedule.
🏖️ Benefits
• Two weeks of vacation, three sick days, and three personal days per year • Two consecutive days off per week • Full benefits after 30 days
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