Customer Support

Job not on LinkedIn

🕒 March 28

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Logo of Jane

Jane

1 - 10 employees

Founded 2019

🤝 B2B

🚗 Transport

B2B • Transport

Jane is an integrated supply chain and procurement company that offers end-to-end logistics, sourcing, vendor management, freight forwarding, warehousing, customs and compliance support, and technical/technology consulting. The company operates a centralized "intelligent supply chain" ecosystem to consolidate procurement and reduce costs and time for industrial clients, and supports sectors such as drones, aerospace, defense, EV, oil & gas, precision instruments, and renewable energy. Jane also supplies drone-related hardware and specialized imaging equipment while serving global clients across multiple countries.

📋 Description

• Provide real-time support and troubleshooting across phone, chat, and video • Lead demos and onboarding calls • Tailor communication to meet diverse customer needs • Contribute to a fast-paced support environment by adapting quickly

🎯 Requirements

• 1-3 years experience in the SaaS industry • Comfortable delivering technical product demonstrations • Experience working with high volume channels (phones and live chat) • Experience with CRM programs • Legal authorization to work in Canada

🏖️ Benefits

• Health insurance • Professional development opportunities • Salary increase each year on work anniversary

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