Customer Success Manager

🔥 1 hour ago

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MarketStar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

MarketStar is a company that provides comprehensive growth-focused solutions, emphasizing demand generation, digital marketing, customer success, and revenue operations. They work in B2B contexts to drive business growth by optimizing sales pipelines, partner channels, and customer relationships. MarketStar utilizes advanced technologies and data-driven strategies to enhance customer retention and increase revenue through tech stack optimization, automation, and strategic planning. They boast significant achievements in partner-driven revenue expansion and customer success in various industry segments.

📋 Description

• Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor. • Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph. • Lead impactful, time-bound workflow consultations and account-based enablement sessions. • Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges. • Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement across diverse customer segments. • Provide support with technical integration and API related questions, and partner closely user operations and technical services teams to unblock and improve the customer experience.

🎯 Requirements

• 4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment. • Fluency in English. • Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments. • Self-motivated, proactive team player. • Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership. • Soft sales skills are preferred for upselling and recommending additional services.

🏖️ Benefits

• Remote or Hybrid work • Additional Health Insurance • Mental health program • MultiSport card • Access to our company library of 50+ hours of sales video trainings • Access to learning platform SkillSoft - Business, Design, & Tech online courses • Work computer