Field Support Specialist

Job not on LinkedIn

🕒 June 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $64k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Mars

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

💰 Debt financing on 2025-04

Food & Beverage • Manufacturing • B2C

Mars is a global, family-owned manufacturer of confectionery, snacks, food and petcare products. For more than a century it has developed and marketed well-known consumer brands (chocolate, gum, mints, fruity confections), operates a large pet nutrition, health and veterinary services business, and provides food & nutrition products used in everyday meals. The company emphasizes sustainability (its Sustainable in a Generation plan), community and scientific investment (Mars Impact Fund), and is investing heavily in manufacturing and supply-chain capacity across markets. Mars serves consumers and pets in 100+ countries and reports tens of thousands of associates globally.

📋 Description

• Supports field sales activity by providing outstanding installation, onboarding and training, and integration support • Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio • Provides detailed end-user hands-on technical and staff training for these services • Walks customers through software installation and launch newly-installed programs and analyzers • Sends technical documentation to customers and end-users and makes recommendations to associates or customers • Demonstrates unwavering commitment to empathetic and caring veterinary diagnostic support • Responsible for customer relations and education upon sale completion • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations • Must communicate product issues and potential improvements in a timely manner • Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database

🎯 Requirements

• BS/BA degree in related field preferred, or combination of education and industry experience • 4+ years relevant technical experience with demonstrated success. • Previous veterinary medicine background preferred, and prior customer service preferred. • IHD diagnostics experience: collection, preparation, testing, etc. • In-house diagnostics utilization, installation and training experience preferred • Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry) • Intermediate knowledge of Microsoft Office Suite and other computer software required. • Knowledge of basic computer networks and components required • Must possess good interpersonal skills with a customer service-oriented attitude. • Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule. • Proven ability to follow through and resolve issues • Must be willing to be a team player and assist inside and outside of assigned areas as needed.

🏖️ Benefits

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts