Junior Account Manager

🔥 4 minutes ago

🗣️🇩🇪 German Required

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Logo of marta

marta

51 - 200 employees

Founded 2021

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2023-08

Healthcare • Healthcare Insurance • Wellness

marta is a platform that connects families with care workers for in-home senior care. Founded by family members, it offers vetted and fairly compensated caregivers to support elderly individuals in the comfort of their own homes. The service provides a quick and transparent process for finding, comparing, and selecting care workers, ensuring personal well-being and quality of life for seniors.

📋 Description

• You are responsible for acquiring warm leads and supporting families. • You explain the marta platform to customers, provide technical support during the search, and are responsible for closing contracts through the platform. • You independently manage your client base and support the deployment of caregivers as the point of contact for relatives of those in care. • You maintain regular contact with families, conduct satisfaction surveys regarding the caregiver, assist with caregiver changes, and prepare quotes. • To continuously improve internal processes and the customer experience, you provide constructive feedback based on your experience.

🎯 Requirements

• German at C2 level is required. • Ideally, training as a nursing professional or a degree in social work, health management, or a comparable field. • Initial experience in sales, customer success, or account management is a plus — but not mandatory! • You have a winner's mentality: you are ready to learn quickly, push things forward, and go the extra mile for yourself and your team. • You enjoy making phone calls and can persuade with charm and authenticity.

🏖️ Benefits

• 27 days of vacation per year • Home office policy: you have the option to work from home up to two days per week. • Attractive office in the heart of Berlin with modern facilities and everything you need to work. • Regular team events and company celebrations.

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