Masabi
201 - 500 employees
Founded 2007
🚗 Transport
☁️ SaaS
💰 Venture Round on 2022-03
Transport • SaaS
Masabi is a company revolutionizing fare payments and public transportation systems through its Fare Payments-as-a-Service model. It offers the Justride Platform, an enterprise-ready, cloud-native solution designed to facilitate seamless integration with various transit networks. Masabi provides contactless ticketing solutions, enabling smooth, connected journeys while reducing costs for agencies and operators. By leveraging smart card, mobile ticketing, and open payment systems, Masabi enhances the passenger experience, fosters sustainable cities, and powers a connected transit ecosystem that emphasizes Mobility-as-a-Service (MaaS).
Customer Technical Support Engineer
🕒 March 30
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Masabi
201 - 500 employees
Founded 2007
🚗 Transport
☁️ SaaS
💰 Venture Round on 2022-03
Transport • SaaS
Masabi is a company revolutionizing fare payments and public transportation systems through its Fare Payments-as-a-Service model. It offers the Justride Platform, an enterprise-ready, cloud-native solution designed to facilitate seamless integration with various transit networks. Masabi provides contactless ticketing solutions, enabling smooth, connected journeys while reducing costs for agencies and operators. By leveraging smart card, mobile ticketing, and open payment systems, Masabi enhances the passenger experience, fosters sustainable cities, and powers a connected transit ecosystem that emphasizes Mobility-as-a-Service (MaaS).
📋 Description
• Act as the primary contact for 1st and 2nd line technical support via phone and email • Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution • Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards • Managing the resolution of technical and non-technical issues in a professional, courteous manner • Troubleshoot a wide range of technical issues on our Justride platform and associated hardware • Assist in customer configuration and setups for special ticketing events and programs • Deliver training on our systems and applications via video conferencing and in-person • Develop and maintain technical reference materials, incident management solutions, and online FAQs • Gain a deep understanding of all Masabi products and how they are deployed in real-world scenarios • Participate in on-call rotations during critical launches and go-live periods
🎯 Requirements
• Proven experience in a client-facing technical support or engineering environment • Strong hands-on technical background with excellent investigative, debugging, and problem-solving skills • Exceptional verbal and written communication skills in English, with the ability to document processes meticulously • Comfortable working independently and as part of a team, especially under strict deadlines • Experience with ticketing and CRM systems (e.g., Salesforce, Zendesk) • Willingness to share knowledge and mentor colleagues • Nice to have: Experience with relational databases (SQL) • Nice to have: Knowledge of backend/frontend/mobile technologies (HTML, CSS, Javascript, JSON, Swift, Objective C, Kotlin, Java) • Nice to have: Experience interacting with REST APIs • Nice to have: Experience with version control systems (Git) • Nice to have: Experience with cloud computing providers (AWS) • Nice to have: Experience in the Transit sector • Nice to have: French language proficiency is a strong plus
🏖️ Benefits
• 25 days holiday per year plus the Christmas Shutdown (another 3-4 days) • Premium medical care via Regina Maria • Mental health support • Menopause support • Regular social gatherings with a monthly allowance for each employee • Up to €1000 training budget per year • €200 to spend on your home office • Choice of workstation
Apply Now
