IT Support Engineer

Job not on LinkedIn

🔥 9 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Masabi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

💼 Consulting

✈️ Travel

📦 Logistics

💰 Venture Round on 2022-03

Consulting • Travel • Logistics

Masabi is a company revolutionizing fare payments and public transportation systems through its Fare Payments-as-a-Service model. It offers the Justride Platform, an enterprise-ready, cloud-native solution designed to facilitate seamless integration with various transit networks. Masabi provides contactless ticketing solutions, enabling smooth, connected journeys while reducing costs for agencies and operators. By leveraging smart card, mobile ticketing, and open payment systems, Masabi enhances the passenger experience, fosters sustainable cities, and powers a connected transit ecosystem that emphasizes Mobility-as-a-Service (MaaS).

📋 Description

• Serve as the first point of contact for company-wide IT support • Resolve hardware, software, and access issues through Slack, Jira, and other channels across time zones • Handle escalated and unresolved technical issues • Investigate recurring issues and address root causes • Set up and manage accounts, access, and permissions across Google Workspace, identity management, and SaaS tools • Partner with People Operations on secure onboarding and offboarding • Manage company devices and IT inventory from provisioning through retirement • Manage IT suppliers including Atlassian, LastPass, and JetBrains • Coordinate with Finance on licenses, renewals, and costs • Use AI and automation to streamline support • Maintain documentation, guides, and self-service resources • Partner with Security on compliance activities and internal controls

🎯 Requirements

• Experience in IT support or a helpdesk role, ideally in a modern, SaaS-driven environment • Comfortable troubleshooting on Mac and Windows • Good exposure to SaaS tools and end-user devices • Curiosity about AI; experience experimenting with AI tools for troubleshooting, research, or automation • Hands-on experience administering Google Workspace or a similar identity platform • Clear written and spoken English • Habit of documenting how things work • Ability to work remotely in a distributed team • Experience with Jira Service Management or similar ticketing tools (nice to have) • Familiarity with MDM tools such as Intune (nice to have) • Exposure to security and compliance frameworks such as SOC 2 and ISO 27001 (nice to have) • Experience managing SaaS vendors and licensing (nice to have) • Basic scripting or automation using Bash, PowerShell, or AI-assisted tools (nice to have) • Candidates must be based in Colombia • B2 or higher proficiency in English

🏖️ Benefits

• 15 days paid vacation per year plus 18 public holidays • Private Healthcare • Monthly team bonding allowance • Menopause support • Choice of a workstation • Ability to work for up to 3 months per year from any country in the world • Training allowance of up to $750 USD per year • $250 USD to spend on your home office every year • Fun and collaborative environment with a focus on making a difference in the world