Senior Technical Support Engineer

🔥 2 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DBSync

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DBSync is a data integration and replication platform that helps organizations streamline their data processes. It assists businesses in automating workflows through seamless application integrations and ensures real-time data accuracy across various platforms by supporting bidirectional syncing. Specializing in solutions for finance, healthcare, and business operations, DBSync enables users to replicate, compare, and manage their data effectively, making it an essential tool for improving data operations.

📋 Description

• Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions • Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases • Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues • Support databases, CRM platforms, ERP applications, and related enterprise systems • Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments • Collaborate with engineering, product, and implementation teams to resolve complex technical issues • Monitor replication jobs, logs, data flows, and system performance to identify root causes • Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides • Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients • Work with US-based customers during 8:00 AM–5:00 PM US Central Time • Coordinate with internal teams as needed

🎯 Requirements

• 5+ years of experience in technical support, software support, enterprise applications, or data integration • Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting • Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms • Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts • Practical knowledge of cloud hosting platforms and on-premises infrastructure • Experience managing enterprise customers, escalations, SLAs, and critical production issues • Excellent communication, analytical, problem-solving, and customer management skills • Ability to work independently from India while supporting US enterprise customers during US Central Time business hours • Preferred: Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases • Preferred: Familiarity with AWS, Microsoft Azure, or other cloud infrastructure • Preferred: Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting • Preferred: Experience with monitoring, incident management, ticketing systems, and remote troubleshooting • Preferred: Previous experience supporting SaaS products or enterprise data replication solutions

🏖️ Benefits

• DBSync provides a fun environment • Equal opportunity to grow • Professional learning and development environment • Remote work arrangement • Opportunity to work with innovative data integration and data warehousing products