Technical Support

🕒 August 28

🇨🇴 Colombia – Remote

💵 $12M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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sa.global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

⚖️ Legal

📣 Marketing

📦 Logistics

Legal • Marketing • Logistics

sa. global is a leading Microsoft Implementation Partner specializing in project-based cloud ERP and CRM solutions. The company provides expert consulting, implementation, and support services for Microsoft's cloud-based business applications, including Dynamics 365 for Finance, CRM, and enterprise resource planning systems. sa. global is well-regarded for its ability to integrate AI-driven enhancements into Microsoft's cloud solutions, strongly emphasizing services for the professional services sector and project-driven businesses.

📋 Description

• Triage customer-reported technical issues in live D365 environments • Diagnose issues related to HomebuilderONE, customer customizations, and third-party integrations • Work with the Customer Service team to deliver technical and non-technical solutions • Maintain customer environment topologies • Mentor and provide technical guidance to customer service team members • Work with the HomebuilderONE product team to address product flaws affecting multiple customers • Contribute to global best practices and reuse

🎯 Requirements

• Demonstrated experience working with customers to resolve technical issues within D365 Finance and Operations systems, including performance tuning, root-cause diagnostics, and batch job troubleshooting • Familiarity with D365 Finance and Operations customization and extension methods, including chain of command, event handlers, and extension classes • Proficiency using SQL and related diagnostic tools, including SQL Server Management Studio and Trace Parser • Experience with Azure DevOps, LCS, and PPAC for environment lifecycle management • Experience with database refresh/copy requests, Git and TFS repository management, Azure build pipelines, and maintenance scheduling • Experience opening and managing support tickets directly with Microsoft, including preparing repro steps and diagnostic data • Experience coordinating with third-party ISVs integrating with D365 F&O • Familiarity with data entities, DMF, and integration patterns including OData, Power Automate, Azure Service Bus, Logic Apps, Azure Functions, and D365 F&O service classes • Proactive attitude, teamwork focus, strong performance ethics, high professionalism, and high energy • Ability to establish credibility with customers and peers • Initiative and proactive approach to daily tasks • Ability to work independently and as part of a global team • Ability to work under pressure and meet deadlines • First-class communication and presentation skills • Bachelor's degree in Business or Business Management or equivalent education and experience is preferable • Microsoft certification exams MB-300 and MB-500 are preferred

🏖️ Benefits

• Open, flexible, vibrant, collaborative, and diverse work culture • Inclusive work environment • Opportunities to interact with global colleagues, customers, and stakeholders • Always learning mentality • Flexible work arrangement within Bogotá or Cali, Colombia