Technical Support Lead

Job not on LinkedIn

🔥 0 minutes ago

🌐 Colombia, Brazil – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Search Atlas

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Search Atlas is an AI-powered SaaS platform that automates and manages search marketing workflows for agencies and marketers. The platform combines an agentic AI (OTTO SEO and Atlas Brain) with tools for SEO auditing, automated technical fixes, AI content generation, Google Ads automation, Google Business Profile (GBP) management, local SEO, link building, and LLM visibility tracking so brands can scale SEO and paid search without expanding headcount. It also offers white-label dashboards, reporting, and managed services tailored to agencies and enterprises.

📋 Description

• Lead the Implementer team of six people performing hands-on technical SEO for clients • Automate and optimize processes through the platform and agentic solutions • Conduct weekly 1:1s, coaching, performance conversations, daily team syncs, and lead huddles • Manage capacity, project planning, quarterly team objectives, and time tracking approvals • Handle complex client escalations, customer calls, contract-related issues, and conflicts • Own accounts at risk of churning, including post-mortems and offboarding conversations • Track team escalations through resolution • Maintain client relationships and the team's quality bar for onboarding and implementation • Assess fit for new prospects and lead strategy reviews for underperforming accounts • Diagnose schema errors, indexation issues, traffic drops, migration fallout, and platform or integration failures • Confirm fixes work before closing issues and collaborate with Product and Engineering • Own team, customer, retention, and health scorecards and leadership reporting • Build and maintain dashboards, trackers, internal tools, and API integrations • Build and pilot AI tooling used by the team • Own and update the SOP library, package scopes, shared templates, and cross-team process changes

🎯 Requirements

• AI native or highly competent with AI tools • Excellent spoken and written English (C1 to C2) • 1 to 2+ years directly managing a team • 3 to 5+ years owning client escalations on live calls • 1 to 2+ years of hands-on SEO • Ability to diagnose schema errors, indexation problems, and traffic drops • Technical fluency to work directly with engineers • Understanding of how a site, CMS, and API connect • Experience owning a structured onboarding or implementation process end to end • Experience building internal tools, dashboards, or automations • Working knowledge of Linear, ClickUp, Hubstaff, Stripe, and API integrations such as GSC, GA4, and GBP • Ability to work EST hours

🏖️ Benefits

• 15 days PTO • Christmas Day and New Year's Day paid off