Technical Support Engineer

Job not on LinkedIn

🔥 16 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications • Manage and prioritize incoming support requests while maintaining clear communication with clients • Escalate complex issues and collaborate with senior engineers • Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms • Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions • Document troubleshooting steps, resolutions, and technical procedures • Coordinate with third-party vendors to resolve hardware, software, or connectivity issues • Participate in team meetings, technical training sessions, and process improvement initiatives • Deliver professional, friendly, and timely technical support

🎯 Requirements

• Experience supporting Windows environments in a professional IT setting • Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V • Experience troubleshooting firewalls, switches, Wi-Fi, VPNs, and TCP/IP • Familiarity with Remote Desktop, remote support tools, and remote application technologies • Excellent communication skills and a customer-first mindset • Strong documentation habits and attention to detail • Ability to prioritize multiple requests while remaining organized under pressure • Collaborative attitude and willingness to learn new technologies

🏖️ Benefits

• Modern tools and technology • Collaborative environment • Opportunities to grow technical skills and advance your career • Supportive team focused on collaboration and continuous learning • Industry-leading tools and well-maintained documentation • Ongoing training and mentorship • Professional development • Initiative, accountability, and professional development valued