Technical Support Engineer

Job not on LinkedIn

🕒 August 5

🇨🇴 Colombia – Remote

💵 $10 - $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications • Manage and prioritize incoming support requests while maintaining clear communication with clients • Escalate complex issues and collaborate with senior engineers • Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms • Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions • Document troubleshooting steps, resolutions, and technical procedures • Coordinate with third-party vendors to resolve hardware, software, or connectivity issues • Participate in team meetings, technical training sessions, and process improvement initiatives • Deliver professional, friendly, and timely technical support

🎯 Requirements

• Experience supporting Windows environments in a professional IT setting • Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V • Experience troubleshooting firewalls, switches, Wi-Fi, VPNs, and TCP/IP • Familiarity with Remote Desktop, remote support tools, and remote application technologies • Excellent communication skills and a customer-first mindset • Strong documentation habits and attention to detail • Ability to prioritize multiple requests while remaining organized under pressure • Collaborative attitude and willingness to learn new technologies

🏖️ Benefits

• Modern tools and technology • Collaborative environment • Opportunities to grow technical skills and advance your career • Supportive team focused on collaboration and continuous learning • Industry-leading tools and well-maintained documentation • Ongoing training and mentorship • Professional development • Initiative, accountability, and professional development valued