Technical Support Representative

🕒 June 1

🇨🇴 Colombia – Remote

💵 COP3.5M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Provide basic technical support to customers experiencing technical issues with products or services • Identify and troubleshoot technical problems and provide timely, effective solutions • Communicate technical solutions clearly to non-technical customers • Ensure accurate ticket triaging • Follow up with customers to confirm issue resolution and provide additional support • Escalate complex issues to higher-level team members • Document customer interactions and technical issues in a CRM system • Provide excellent customer service to ensure customer satisfaction and loyalty • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes through training and continuous learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues

🎯 Requirements

• 6 months of experience in a technical support role or equivalent preferred • Good communication skills, both verbal and written • Ability to communicate technical information to a non-technical audience • Critical thinking skills • Proficiency in using computer applications and software • Experience using a CRM preferred

🏖️ Benefits

• Company-provided WAH equipment • Competitive compensation • Government-mandated benefits • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth