Care Coordinator – Triage, Transitions of Care

🕒 June 16

🏄 California – Remote

🏄 California – Remote

💵 $16 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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MASC Medical Recruitment Firm

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2010

🎯 Recruiter

Healthcare • Recruitment • Staffing

MASC Medical Recruitment Firm is a trusted physician recruiter and healthcare staffing firm that delivers personalized job placement solutions. The company specializes in connecting healthcare providers with qualified medical professionals to ensure effective staffing for hospitals, clinics, and other healthcare organizations. With a deep understanding of the healthcare industry, MASC Medical focuses on building long-term relationships and efficient recruitment processes to mitigate staffing shortages and improve retention rates in the medical field.

📋 Description

• Manage incoming patient and facility calls in a timely and professional manner • Document interactions accurately within the electronic health record (EHR) • Respond to voicemail, electronic, and fax communications within program turnaround standards • Escalate urgent clinical concerns to providers according to established protocols • Serve as liaison between patients, providers, SNFs, hospitals, and community partners • Assist patients with navigating healthcare services and accessing resources • Support follow-up on orders, care plans, and provider recommendations • Identify barriers to care and promote patient self-management • Track quality and program metrics using internal tools and dashboards • Help refine workflows to improve care transitions and reduce gaps in care • Participate in quality improvement and patient satisfaction initiatives • Participate in interdisciplinary meetings and case discussions • Maintain HIPAA compliance and regulatory documentation standards • Build professional relationships with internal teams and external partners

🎯 Requirements

• 2+ years of healthcare, care coordination, or patient support experience • SNF, post-acute, managed care, or value-based care experience preferred • Strong communication and documentation skills • Ability to manage multiple priorities in a fast-paced environment • Bachelor’s degree preferred • Bilingual Spanish preferred

🏖️ Benefits

• Medical • Dental • Vision • Retirement • Paid time off