Warranty Coordinator

Job not on LinkedIn

🔥 16 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🏗️ Construction

🏭 Manufacturing

🛒 Retail

Construction • Manufacturing • Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• Input, verify, coordinate, and maintain warranty claim information in a database • Evaluate warranty claims for accuracy and validity • Respond to dealer requests regarding warranty reconciliations, warranty terms, and basic troubleshooting for warranty component replacement or repairs • Respond promptly and professionally to warranty inquiries via email • Investigate and resolve claim issues • Follow established warranty policies and business practices to approve or reject claims • Use data mining and analysis to explore historical data and identify patterns supporting returns adequacy • Escalate warranty claim-related issues requiring management review or input • Enter hard-copy warranty claim information into the Warranty Database • Report to the US Supervisor, Warranty Service • Perform other duties as assigned

🎯 Requirements

• At least two years’ related experience and/or training in a customer service environment, or equivalent combination of education and experience • Must have bachelor’s degree • Excellent English communication skills, verbal and written • Strong communication experience with international teams, virtual collaboration tools, cross-time-zone collaboration, and communication best practices • Well-versed with remote working protocols and etiquette • Ability to use a computer for 8.5 hours per day • Ability to use Microsoft Office applications, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to compose professional correspondence, speak clearly, and use proper phone etiquette • Experience with MS Office, Warranty Database, and Navision • Accurate and fast alphanumeric data-entry skills and 10-key pad proficiency • Attention to detail • Minimum broadband speed of 30 MBPS from an approved national provider such as Jio, Tata, Airtel, or Hathway Fiber • Quiet, dedicated home office capable of accommodating two monitors and one laptop • Must ensure safe and secure setup and usage of company IT assets • May be required to complete a skill assessment task prior to interview • Preferred: basic math skills and Salesforce proficiency for case handling, documentation, customer records, workflows, and case resolution

🏖️ Benefits

• Necessary equipment provided by the company, including one/two monitors, one laptop, and supporting accessories • Permanent remote work arrangement • Immediate joiner preference and consideration for candidates serving notice with up to 30 working days’ notice