Warranty Coordinator

Job not on LinkedIn

🔥 14 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🏗️ Construction

🏭 Manufacturing

🛒 Retail

Construction • Manufacturing • Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• Report to the US Supervisor, Warranty Service • Input, verify, coordinate, and maintain warranty claim information in a database • Evaluate warranty claims for accuracy and validity • Respond promptly and professionally to dealer warranty inquiries via email • Respond to questions about warranty reconciliations, warranty terms, and basic troubleshooting for component replacement/repairs • Investigate and resolve claim issues while applying established warranty policies and business practices • Analyze historical data to identify patterns, support return adequacy, and escalate warranty issues requiring management review • Enter hard-copy warranty claim information into the Warranty Database • Perform other duties as assigned

🎯 Requirements

• At least two years’ related experience and/or training in a customer service environment; or equivalent combination of education and experience • Must have bachelor’s degree • Excellent English communication skills, verbal and written • Strong communication experience with international teams, virtual collaboration tools, cross-time-zone collaboration, and communication best practices • Well-versed with remote working protocols/etiquette • Ability to use a computer for 8.5 hours per day • Ability to use MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to compose professional correspondence and speak clearly using proper phone etiquette • Experience with MS Office, Warranty Database, and Navision • Accurate and fast alphanumeric data-entry skills and 10-key pad proficiency • Attention to detail • Minimum 30 Mbps broadband availability from approved national providers such as Jio, Tata, Airtel, or Hathway Fiber • Access to a quiet, dedicated home office accommodating two monitors and one laptop • Must ensure safe and secure setup and use of company IT assets • Salesforce proficiency is preferred • Basic math skills are preferred

🏖️ Benefits

• All necessary equipment, including one/two monitors, one laptop, and supporting accessories, will be provided by the company • Permanent remote work • Quiet and dedicated home office setup supported with necessary equipment • Equal opportunity employment