
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
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1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
• Direct and control Personal Loans and Cards application processing end to end, including underwriting, CPV and disbursal processes • Ensure agreed service standards, daily SLA and TAT targets are met • Monitor and review performance, conduct spot checks and ensure team discipline • Ensure routine activity queries are answered within specified timeframes • Improve data-entry quality and adherence to credit policies to increase approval rates • Manage teams to surpass departmental and organizational goals • Approve process changes to enhance and improve processes • Increase productivity and improve leaders’ skills • Review daily rejects/referrals and improve outcomes through training and continuous learning • Manage risks through exception reporting and application reviews • Ensure operating procedures and PPG requirements are followed • Coordinate with unit managers, business partners and Risk teams for capacity planning and operational coordination • Promote staff involvement and contribution to service-quality improvement • Initiate and follow up quality projects and productivity/workflow improvement reviews • Escalate exceptional and extraordinary occurrences to Unit/Division Heads and report corrective and preventive actions • Obtain satisfactory results in group and internal audits
• High level of maturity and good communication skills are required to balance the needs and expectations of internal and external stakeholders and staff • Good managerial and interpersonal skills with an ability to supervise teams • Sound knowledge of credit policies and understanding of systems • In depth knowledge of procedures pertaining to retail lending products • Must be able to work under pressure with short/challenging deadlines • Graduate with 10+ years’ work experience in Retail products onboarding environment • Good analytical skills • Should have handled a similar role for at least 5-6 years
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