Manager – EDMS & BPM Support, Velocity Support

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Oversee production support, managing a team to deliver efficient and reliable digital platform and Velocity application performance. • Collaborate with development teams, implementing best practices, and driving continuous improvement. • Ensure timely resolution of production issues, prioritizing and managing resources effectively. • Implement robust monitoring systems for proactive issue detection and efficient resolution. • Document and communicate system changes, keeping stakeholders informed and aligned. • Conduct regular performance reviews, providing constructive feedback for team development.

🎯 Requirements

• Bachelor's degree in Computer Science, IT, or a related field, with a strong academic record. • Minimum 8 years of IT support experience, including 3 years in a managerial capacity, demonstrating leadership and team management skills. • Proven track record in managing EDMS, BPM, and Velocity application support teams, with successful outcomes. • In-depth technical knowledge of EDMS, BAW, and Microservices technologies, staying updated with the latest advancements. • Exceptional problem-solving abilities, with a track record of troubleshooting complex issues effectively. • Excellent communication skills, both written and verbal, with the ability to build rapport and influence stakeholders. • Ability to thrive in a fast-paced environment, managing multiple priorities and adapting to changing business needs. • Familiarity with Agile methodologies and DevOps practices, ensuring alignment with modern development approaches. • Willingness to continuously learn and adapt, staying ahead of industry trends and technological advancements. • Strong leadership qualities, including the ability to inspire, motivate, and develop a high-performing team.

🏖️ Benefits

• Remote work (RW)