Officer, Onboarding & Servicing

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November 17

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Mashreq

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Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Managing the Onboarding Team, with a primary focus on the effective management of Account Opening and subsequent Account Maintenance processes. Ensure strict adherence to Standard Operating Procedures (SOPs) and regulatory requirements while actively contributing to the ongoing digitization efforts. • Assume responsibility for the day-to-day operations of the team. Provide guidance and mentoring to staff, fostering a culture of continuous learning and development. Building an expert team is essential to play an effective role in establishing a robust digital banking presence in Pakistan.

🎯 Requirements

• Bachelor's degree in Finance, Business Administration, Banking, or a related field. • Possess 2-4 years of banking experience, particularly in Client Onboarding, KYC, Client lifecycle processes and related functions, within the digital banking landscape. Previous role as a maker role would be a plus. • Demonstrate an excellent understanding of Account Opening Documentation, crucial for ensuring smooth digital banking transactions. • Display exceptional interpersonal skills, including team management, decision-making process, and effective communication abilities. These skills foster collaboration and innovation within the digital banking team. • Meticulous attention to detail to ensure accuracy in customer data entry and application processing. • Ability to collaborate with Checkers, Compliance teams, and other stakeholders to address issues and ensure compliance. • Ability to adapt to changes in banking processes, technology, and customer onboarding requirements. • Be comfortable with using data-driven insights to manage and optimize digital banking operations, aligning with the data-driven approach in the digital banking landscape.