Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
Relationship Officer, General Processing
🕒 June 30
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Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
📋 Description
• Achieve assigned monthly KPIs and card acquisition targets • Maintain performance, productivity, and efficiency across systems and product campaigns • Direct telesales activities toward sales targets while preventing misselling • Contact potential and existing customers by phone to introduce and promote banking products • Understand customer needs and recommend suitable banking solutions • Cross-sell and upsell products to maximize revenue opportunities • Process customer requests and offers • Handle customer issues, inquiries, concerns, and complaints; escalate issues to the Team Leader when needed • Maintain records of approvals, requests, and reports • Build and maintain strong customer relationships • Attend daily team huddles and meet team commitments • Monitor personal performance and align strategies to improve sales outcomes • Follow verification policies, banking procedures, and regulatory requirements • Update systems based on customer calls • Compile daily and monthly reports and MIS for the team • Meet control parameters and policies established by the bank audit team
🎯 Requirements
• University Graduate • 1–2 years of experience in a similar work environment • Preferably a practical marketing background • Strong sales and customer focus • Ability to think creatively and work under pressure • Excellent people management skills • Excellent presentation skills • Good team player with a result-driven attitude • Business sensitivity • Analytical and computer skills • Adaptable and versatile
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