Team Leader – CIBG Ops, FI KYC

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Conduct thorough and accurate reviews of FI & Exporter KYCs • Proactively identify and escalate any suspicious or doubtful customers • Efficiently gather all necessary information/documents from clients • Skillfully determine the ultimate beneficial ownership • Execute Transaction Variation Analysis • Perform screening in accordance with policy • Offer support to Compliance and Business • Collaborate with Compliance and IBG branches • Accurately maintain and timely share all MIS and records • Meet SLA commitments • Continuously improve the KYC renewal process • Manage and monitor FI KYC, Exporter KYCs, and RMA volumes • Authorize and input SWIFT Requests • Undertake ad-hoc tasks assigned by the line manager. • Verify that all practices and procedures are strictly adhered to.

🎯 Requirements

• Conduct thorough and accurate reviews of FI & Exporter KYCs as in alignment with the bank's policies, outlining customer profiles and associated risks, while highlighting any adverse information. • Proactively identify and escalate any suspicious or doubtful customers, ensuring that any relevant adverse information is communicated to both business and compliance teams. • Efficiently gather all necessary information/documents from clients through Relationship Managers or public sources, ensuring a swift completion of the KYC process. • Skillfully determine the ultimate beneficial ownership in complex ownership structures. • Execute Transaction Variation Analysis following established procedures. • Perform screening in accordance with policy, ensuring that all near positives and exact matches are evaluated and escalated to business and compliance for approval. • Offer support to Compliance and Business to facilitate a seamless customer experience, addressing any KYC-related queries or issues. • Collaborate with Compliance and IBG branches to maintain compliance with regulatory requirements. • Accurately maintain and timely share all MIS and records with relevant stakeholders. • Meet SLA commitments, diligently following up on exceptions until resolved. • Continuously improving the KYC renewal process, suggesting necessary changes when needed. • Manage and monitor FI KYC, Exporter KYCs, and RMA volumes to ensure equitable workload distribution and prevent team overwork. • Share any errors or knowledge gaps with the line manager/team to enhance customer service. • Authorize and input SWIFT Requests into the system, and serve as an authorizer/maker for RMA set-up/cancellation, ensuring accuracy and compliance. • Undertake ad-hoc tasks assigned by the line manager. • Share any errors or knowledge gaps with the line manager/team. • To ensure through a rigorous and robust KYC exercise that the Bank does not get exposed to financial, regulatory and reputational risk through dealings with the client to improve customer service practices. • Verify that all practices and procedures outlined in the relevant manual are strictly adhered to during KYC/RMA processing.