Facilitation Manager

🕒 May 5

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MasterStart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🛍️ eCommerce

👥 HR Tech

Education • eCommerce • HR Tech

MasterStart is an innovative online education platform that specializes in providing dynamic and inclusive courses aimed at advancing career skills for professionals. With a focus on humanized learning experiences, MasterStart offers 100% online courses that integrate industry content, academic certification, and collaborative learning. Their programs have successfully empowered over 17,000 learners, including employees from leading companies like IBM and Standard Bank, to thrive in their respective fields through comprehensive skills development and professional growth.

📋 Description

• Own the end-to-end delivery of the learning experience across all programmes • Ensure all learning interactions align to the Think, Apply, Grow model, with a strong emphasis on real-world application and meaningful learner engagement • Maintain consistent delivery standards across facilitators, programmes, and delivery formats, ensuring a high-quality and unified learner experience • Monitor facilitation quality across sessions, identifying risks early and intervening where necessary to maintain delivery excellence • Drive a human-centred approach to learning, ensuring learners feel supported, challenged, and engaged throughout their journey • Lead the recruitment, onboarding, and ongoing management of facilitators, coaches, and Industry Experts, ensuring alignment to MasterStart standards • Build and maintain a high-performing facilitator network capable of delivering consistent, high-quality learning experiences • Drive continuous capability development through structured coaching, feedback, training sessions, and performance support

🎯 Requirements

• Bachelor’s degree in Industrial Psychology, Education, Learning & Development, or a related field • Minimum of 5+ years’ experience in training and facilitation (online and in-person) • Minimum of 2–3 years’ experience managing teams or facilitator networks • Proven experience in: Course facilitation, Facilitator development, Learner engagement strategies • Strong understanding of: Digital learning environments, Facilitation techniques, Learner engagement models • Experience working with: LMS platforms, Virtual classrooms, Online engagement tools • Strong communication, coaching, and leadership skills • High attention to detail and strong organisational ability • Ability to operate in a fast-paced, evolving environment

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities