Case Manager

🕒 June 16

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Serve as the primary point of contact for families and RBTs throughout active services. • Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues. • Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly. • Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly. • Order client materials and manage spending within assigned client budgets. • Develop a strong understanding of CentralReach and provide first-line support for system-related questions and troubleshooting. • Escalate system issues when necessary and follow through to resolution. • Monitor active cases to identify risks to client or staff retention and implement proactive solutions. • Maintain accurate case documentation and ensure all case information remains up to date. • Build strong relationships with families and staff while delivering exceptional customer service throughout the client's ABA journey.

🎯 Requirements

• Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role. • Strong communication and interpersonal skills with the ability to manage sensitive situations professionally. • Excellent problem-solving and conflict-resolution abilities. • Highly organized with strong attention to detail and the ability to manage multiple priorities. • Ability to work independently and take ownership of assigned cases. • Experience providing high-level customer service in a fast-paced environment.

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home