Case Manager

🕒 August 4

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Coordinate client services from intake through ongoing care • Assess client needs and assist in developing and maintaining individualized care plans • Coordinate with healthcare providers, families, and internal teams to ensure seamless communication and continuity of care • Manage client schedules and coordinate with providers to ensure appropriate coverage • Monitor and process insurance authorizations, renewals, and required documentation • Monitor client progress and communicate updates to stakeholders, making recommendations or adjustments to care coordination where needed • Educate families on treatment processes, available resources, and support services • Respond to client inquiries promptly while providing professional and compassionate support • Maintain accurate and up-to-date client records, case notes, and documentation • Track outstanding tasks and proactively follow up to ensure timely completion • Identify and resolve scheduling, authorization, or service delivery issues before they impact client care • Advocate for clients by ensuring access to appropriate services and resources • Ensure compliance with company policies, healthcare regulations, and documentation standards • Utilize internal systems and software to manage case information efficiently • Participate in case review meetings and contribute to continuous process improvement initiatives • Collaborate with cross-functional teams to deliver an exceptional client experience • Perform additional administrative and coordination duties as required

🎯 Requirements

• Previous experience in case management, healthcare coordination, patient services, or healthcare administration • Strong administrative and organizational skills • Excellent written and verbal English communication skills • Exceptional attention to detail and accuracy • Ability to multitask and prioritize in a fast-paced environment • Strong critical thinking and problem-solving abilities • Comfortable learning new software and systems quickly • Proficient in Microsoft Office and Google Workspace • Ability to work independently with minimal supervision • Experience working within a healthcare organisation • Knowledge of insurance authorizations and healthcare documentation • Experience using practice management software such as CentralReach or similar platforms • Previous experience supporting U.S. healthcare organizations or clients