Matter of Health l CQC Registered
Healthcare Insurance • Wellness • Psychological Services
Matter of Health is a pioneering online clinic that redefines mental health treatment by integrating psychiatry, psychological therapy, fitness training, and nutritional services. With a focus on a whole-health approach, they aim to address both the mental and physical well-being of their clients, offering tailored plans to support long-term results. Serving both adults and children, Matter of Health emphasizes the importance of comprehensive care in achieving mental wellness.
Senior Operations Manager, Health and Fitness
Job not on LinkedIn
September 18
Matter of Health l CQC Registered
Healthcare Insurance • Wellness • Psychological Services
Matter of Health is a pioneering online clinic that redefines mental health treatment by integrating psychiatry, psychological therapy, fitness training, and nutritional services. With a focus on a whole-health approach, they aim to address both the mental and physical well-being of their clients, offering tailored plans to support long-term results. Serving both adults and children, Matter of Health emphasizes the importance of comprehensive care in achieving mental wellness.
📋 Description
• Handle customer and chef operations: inbox/WhatsApp, onboarding, de-escalate issues, keep updates crisp • Manage recruitment flow: source, screen, schedule trials, onboard chefs and staff • Billing & finance admin: invoice runs, refunds/credits, weekly reconciliation • Maintain and create simple n8n/Zapier flows • Compliance admin: NDAs, contractor packs, KYC/IDs, background checks, sales tax management, tidy files • Process building: create SOPs and improve company-wide processes
🎯 Requirements
• 5–8 years in operations, including team lead experience • Confident with Xero/Zoho CRM (or similar) • Experience running recruitment and operations pipelines end-to-end • Comfortable with technology and automations • Able to communicate clearly, stay calm, and get hands dirty • Nice to have: health/nutrition, hospitality or staffing background; Looker Studio, Xero, basic SQL/Apps Script
🏖️ Benefits
• 13th-month pay (PH) • HMO after probation
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