Maxsold
51 - 200 employees
Founded 2010
📦 Logistics
💼 Consulting
✈️ Travel
💰 $21.1M Series B - MaxSold Incorporated on 2022-03
Logistics • Consulting • Travel
Maxsold is the leading online solution for estate sales, downsizings, and clear-outs, trusted to rehome over 5 million items across the U. S. and Canada. The platform simplifies the process of selling anything from household items to collectibles, catering to individuals, families, and businesses like senior move managers and appraisers. Users can utilize the app to inventory, value, list, and sell items within 14 days, or opt for white-glove services through a network of local experts.
Technical Customer Success Account Representative
Job not on LinkedIn
🕒 June 24
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Maxsold
51 - 200 employees
Founded 2010
📦 Logistics
💼 Consulting
✈️ Travel
💰 $21.1M Series B - MaxSold Incorporated on 2022-03
Logistics • Consulting • Travel
Maxsold is the leading online solution for estate sales, downsizings, and clear-outs, trusted to rehome over 5 million items across the U. S. and Canada. The platform simplifies the process of selling anything from household items to collectibles, catering to individuals, families, and businesses like senior move managers and appraisers. Users can utilize the app to inventory, value, list, and sell items within 14 days, or opt for white-glove services through a network of local experts.
📋 Description
• Serve as the primary point of contact for assigned partners • Build trusted relationships with owners, operators, and key decision makers • Conduct regular business reviews focused on performance, goals, risks, and growth opportunities • Maintain clear account plans outlining partner objectives, revenue opportunities, churn risks, and action steps • Establish a deep understanding of each partner’s workflow, operational model, and use of the Maxsold platform • Identify opportunities to increase sales volume, average deal size, revenue retention, and platform utilization • Provide strategic guidance on best practices, pricing strategies, merchandising quality, auction performance, and operational execution • Monitor account health indicators to proactively identify churn risk, revenue decline, engagement gaps, or operational issues • Diagnose problems systematically, identify root causes, and implement scalable solutions • Track and analyze key metrics, including revenue trends, auction performance, activation rates, engagement, average deal size, and partner health • Act as the voice of the partner internally
🎯 Requirements
• 3 to 5 years of experience in Account Management, Customer Success, Sales Engineering, Technical Account Management, Business Analysis, or a related client-facing role • Demonstrated success driving retention, revenue growth, partner adoption, and measurable account performance improvements • Experience managing a portfolio of accounts with revenue accountability • Proficiency in CRM platforms such as Salesforce or HubSpot • Experience using spreadsheets, dashboards, reporting tools, or analytical workflows to diagnose account performance is strongly preferred • Experience working with operationally complex customers, marketplace platforms, or technology-enabled business models is an asset • A post-secondary degree is required • A degree in a technical, analytical, or STEM-related field is strongly preferred, including Engineering, Computer Science, Mathematics, Statistics, Information Systems, Business Analytics, Economics, Operations, or another related discipline
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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