Maxsold
51 - 200 employees
Founded 2010
💰 $21.1M Series B - MaxSold Incorporated on 2022-03
Maxsold is the leading online solution for estate sales, downsizings and clear-outs, trusted to rehome 5 million+ items to date across the U.S. and Canada.
Technical Customer Success Account Representative
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Maxsold
51 - 200 employees
Founded 2010
💰 $21.1M Series B - MaxSold Incorporated on 2022-03
Maxsold is the leading online solution for estate sales, downsizings and clear-outs, trusted to rehome 5 million+ items to date across the U.S. and Canada.
📋 Description
• Serve as the primary point of contact for assigned partners • Build trusted relationships with owners, operators, and key decision makers • Conduct regular business reviews focused on performance, goals, risks, and growth opportunities • Maintain clear account plans outlining partner objectives, revenue opportunities, churn risks, and action steps • Establish a deep understanding of each partner’s workflow, operational model, and use of the Maxsold platform • Identify opportunities to increase sales volume, average deal size, revenue retention, and platform utilization • Provide strategic guidance on best practices, pricing strategies, merchandising quality, auction performance, and operational execution • Monitor account health indicators to proactively identify churn risk, revenue decline, engagement gaps, or operational issues • Diagnose problems systematically, identify root causes, and implement scalable solutions • Track and analyze key metrics, including revenue trends, auction performance, activation rates, engagement, average deal size, and partner health • Act as the voice of the partner internally
🎯 Requirements
• 3 to 5 years of experience in Account Management, Customer Success, Sales Engineering, Technical Account Management, Business Analysis, or a related client-facing role • Demonstrated success driving retention, revenue growth, partner adoption, and measurable account performance improvements • Experience managing a portfolio of accounts with revenue accountability • Proficiency in CRM platforms such as Salesforce or HubSpot • Experience using spreadsheets, dashboards, reporting tools, or analytical workflows to diagnose account performance is strongly preferred • Experience working with operationally complex customers, marketplace platforms, or technology-enabled business models is an asset • A post-secondary degree is required • A degree in a technical, analytical, or STEM-related field is strongly preferred, including Engineering, Computer Science, Mathematics, Statistics, Information Systems, Business Analytics, Economics, Operations, or another related discipline
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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