Head of Market Research – AI-Native Research

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $220k - $260k / year

⏰ Full Time

🔴 Lead

🧠 AI Research Scientist

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Maze

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

Maze is a user research platform that accelerates the process of gathering and analyzing user insights. It enables companies to efficiently conduct studies, recruit participants, and make data-driven decisions quickly, all within a single platform. Maze offers features like prototype testing, usability studies, and automated reporting, making research faster and more accessible across various stages of development. It caters to a wide range of industries, including financial services, insurance, tech, and software. The platform emphasizes data security and GDPR compliance, offering enterprise-grade features like secure data transmission, access control, and private workspaces. Maze aims to democratize research, allowing teams to collect feedback and insights at the speed of product development, enhancing user experiences through informed decisions.

📋 Description

• Define the long-term vision for Maze's Market Research service and establish what best-in-class research looks like in an AI-native world. • Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies. • Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality. • Continuously evaluate emerging AI capabilities and incorporate them into how research is conducted, synthesized, and delivered. • Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy. • Recruit, mentor, and develop a high-performing team of researchers as the business scales. • Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies. • Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect. • Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes. • Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers. • Partner with customers to understand complex business problems and translate them into actionable research strategies. • Continuously improve our delivery model based on customer feedback and market evolution. • Partner closely with Product and Engineering to influence the roadmap for AI-powered research capabilities. • Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey. • Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership. • Act as the voice of the researcher internally, ensuring product and commercial decisions remain grounded in customer insight and research excellence.

🎯 Requirements

• Significant experience leading market research teams, research consulting practices, or insights organizations. • Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation. • Experience building or scaling research organizations, practices, or service offerings. • Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy. • Experience partnering cross-functionally across commercial, product, and operational teams.

🏖️ Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid • Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources • Life and Disability Insurance, 100% of the team member premium paid • Flexible time off • Meaningful equity • Company retreats, fully paid for by Maze • New MacBook (laptop), paid for by Maze • Paid Family leave: 16 weeks for birth or adoptive parents • $500/month to be used for dependent health insurance coverage • $1,500 remote work setup fund to ensure you can set up a productive work space • Flexible work schedule where you manage your own working hours • Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more • Virtual social engagements randomly throughout the year • SWAG, we have some really cool swag • Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more