Debt Collection Specialist

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MBA Consult US

WebsiteLinkedInAll Job Openings

1 - 10 employees

💸 Finance

📋 Compliance

🤝 B2B

Finance • Compliance • B2B

MBA Consult US is a debt resolution and accounts receivable management firm that helps consumers and creditors resolve outstanding debts through compliant collection practices and negotiated payment plans. The company offers customer support to guide individuals through repayment options, accepts major payment methods, and emphasizes regulatory compliance, data security (end-to-end encryption, penetration testing), and industry certifications. MBA Consult US works with creditors to manage accounts, provides transparency to consumers, and engages in community support like donations for teachers' mental health.

📋 Description

• Manage and resolve outstanding debt accounts through professional communication. • Negotiate payment arrangements and settlements to maximise recoveries. • Maintain accurate records of all customer interactions and account activity. • Conduct skip tracing to locate customers and ensure timely follow-up. • Work closely with colleagues to improve collection strategies and performance. • Ensure full compliance with federal and state debt collection regulations. • Deliver excellent customer service during challenging conversations. • Prepare reports on collection performance and account progress.

🎯 Requirements

• Previous experience in debt collection, collections, or a related field preferred. • Strong negotiation and communication skills. • Ability to handle sensitive situations professionally and with empathy. • Knowledge of FDCPA regulations is an advantage. • Good computer skills, including Microsoft Office and collection software. • Strong attention to detail and organisational skills. • Ability to work independently while contributing to a team environment. • High school diploma or equivalent (additional education is a plus).

🏖️ Benefits

• Health insurance • Paid time off