Customer Support Representative

Job not on LinkedIn

50 minutes ago

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Globe Life American Income Division: McQuade Organization

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Our organization has a long history and rich tradition of partnering with the labor community through national and local leaders, advocating for key issues and campaigns, and investing in a public policy agenda that reflects the core values of importance to all working people.

51 - 200 employees

Founded 2020

📋 Description

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat). • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. • Update and maintain accurate support documentation and FAQs. • Collect and route customer feedback for internal improvement. • Demonstrate perseverance and empathy in resolving client concerns. • Learn continuously and share your knowledge with teammates.

🎯 Requirements

• Excellent written and verbal communication skills • Commitment to working hard to grow • A customer-first mindset with a strong desire to assist others • Previous customer service or soft sales experience is a plus • Comfort with live chat, email communication, and CRM platforms • Ability to learn quickly, stay organized, and handle multiple priorities • A positive attitude and a growth mindset – we value coach ability over perfection!

🏖️ Benefits

• Weekly pay plus performance-based bonuses • Health, life, and retirement benefits • Merit-based promotions and opportunities for advancement into leadership roles • A supportive, team-oriented culture that values your growth