Team Manager, Planning & Support

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MDD Forensic Accountants

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1933

💸 Finance

Finance • Insurance • Consulting

MDD Forensic Accountants is a forensic accounting firm specializing in business valuations, shareholder disputes, and economic damage quantification. With over 40 offices globally, MDD provides expertise across a wide range of industries, delivering services to insurance companies, law firms, governments, and individuals. Their services include business interruption, lost profits, fraud investigations, and more, making them a trusted advisor for sound financial decision-making.

📋 Description

• Lead, coach, and motivate a high-performing team • Conduct regular 1:1s, reviews, and development planning • Create a positive, supportive, and engaging team culture • Act as a role model—bringing energy, accountability, and enthusiasm • Ensure appropriate team resourcing and holiday coordination • Deliver and maintain KPI and SLA performance targets • Oversee route planning and inspection scheduling • Ensure all activity aligns with client requirements and service standards • Handle complex claims and high-level escalations effectively • Drive consistency, quality, and accuracy across all outputs • Manage escalations from customers, insurers, and repairers • Build and maintain strong client relationships • Collaborate closely with account management teams • Communicate confidently across phone and email channels • Produce and analyse Management Information (MI) and reports • Identify trends, risks, and opportunities for improvement • Drive process optimisation within a structured, process-led environment • Ensure alignment between operational delivery and wider business strategy • Support and lead business change initiatives • Clearly communicate change, ensuring team understanding and engagement • Maintain compliance with Health & Safety and company policies • Participate in Business Continuity Planning

🎯 Requirements

• Proven experience in a Team Manager / leadership role • Background in motor engineering, claims, or insurance operations • Strong understanding of Audatex or similar estimating systems • Experience working in a commercial, KPI-driven environment • Knowledge of process-driven operations and optimisation • Exceptional leadership and people management skills • Strong organisational and planning capability • Confident communicator with excellent interpersonal skills • Commercial awareness with strong numerical ability • Skilled negotiator with sound decision-making ability • Resilient, adaptable, and solutions-focused • Ability to manage competing priorities in a fast-paced environment

🏖️ Benefits

• Davies Innovation Lab • Leadership training programme • Funding for professional qualifications • Thrive at Davies; learning opportunities • The Davies Foundation • Local charity funding • Pennies To Heaven • Employee Resource Groups • Employee volunteering programme • Pension, 5% employee and 5% employer contribution • My Choices at Davies provides; High Street discounts and Financial wellbeing hub • Life assurance: x4 • Refer a Friend • Cycle to Work Scheme • Lease car salary sacrifice • Davies Incentive Plan • Enhanced maternity, paternity and adoption pay • Wellbeing centre; move, munch, money & mind focus • Discounts with 100's of UK retailers • EAP; 24/7 confidential helpline • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years • Flexible working • Dress for your day • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan