Clinical Support Specialist

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MD Integrations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

MD Integrations is a doctor-founded asynchronous telemedicine technology company connecting virtual healthcare providers with patients using a best-in-class white-label telemedicine portal integrated with a physician-only clinical network.

📋 Description

• Facilitate Treatment Management • Assist with patient communications on behalf of providers, pharmacy communications, and track prescription regimen related to men’s and women’s health, dermatologic treatments, or weight loss prescriptions • Patient Education & Support • Provide follow up education and support for patients accessing care via the telehealth platform, including instructions on medication usage, explanation of treatment plans, care instructions, and prescription compliance • Promote adherence to physician-recommended care plans • Maintain and Update Electronic Health Records (EHR) • Accurately document all patient interactions, treatment plans, and clinical instructions in the EHR, ensuring timely and complete records in accordance with regulatory and organizational standards • Collaborate with Multidisciplinary Teams • Work closely with across internal clinical team and providers to deliver a seamless and high-quality virtual care experience for patients across specialties • Prior Authorizations • Initiate, track, and follow up on prior authorization requests for medications • Communicate with insurance companies, providers, and patients to ensure timely processing and resolution of authorizations • Uphold Privacy, Compliance, and Ethical Standards • Adhere strictly to HIPAA regulations, privacy protocols, and clinical workflows to ensure the confidentiality and safety of all patient information within a virtual care setting • Operational and Team Support • Collaborate with providers, nurses, and internal staff to maintain efficient and compliant telehealth workflows • Escalate urgent patient needs to appropriate provider or nurse according to established protocols • Participate in team meetings and process improvement initiatives

🎯 Requirements

• Active Medical Assistant credentials (e.g. CMA or RMA) required • Prior experience processing prior authorizations for medications and working with insurance required • Minimum 2 years in clinical support, care coordination, or physician- and patient-facing environment, telehealth strongly preferred • Experience in a clinical setting working with common health issues and treatments in at least one of these areas: men’s health, women’s health, dermatology, and/or weight management, preferred • Strong understanding of HIPAA for patient privacy and data security, plus a familiarity with virtual care standards • Well-organized, reliable, clear communication and focused on effective patient service • Strong technical skills across a variety of platforms such as EHRs, internal chat and email tools like Slack or Gsuite, project and task management tools like Asana, ticketing systems, etc.

🏖️ Benefits

• 75% subsidized health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) retirement savings plan with company match • Professional development opportunities • Flexible work arrangements • Collaborative and supportive work environment