Family Case Manager

🔥 3 minutes ago

💃 Latin America – Remote

💵 $1.2k - $2.4k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Meadow Memorials

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

🏥 Healthcare

💼 Consulting

Hospitality • Healthcare • Consulting

Meadow Memorials is a compassionate service provider specializing in direct cremations and personalized memorials. We offer transparent pricing and assist families in navigating the challenging process of saying goodbye to their loved ones, without the pressures often associated with traditional funeral homes. Our team is available 24/7 to provide support and guidance, ensuring every farewell is meaningful and reflects the unique life of the individual.

📋 Description

• Manage approximately 100 concurrent cases through the full client lifecycle, from contract signature to final resolution • Serve as the primary point of contact through continuous inbound and outbound calls and texts • Guide families through each step while building trust and delivering an exceptional client experience • Coordinate transportation, documentation, cremation scheduling, and ashes return • Partner with internal teams and vendors to keep cases moving • Maintain meticulous and accurate case documentation across systems • Use HubSpot, Aircall, Slack, GSuite, and the internal case management system to build context and triage workflows • Collaborate with teammates on coverage, escalations, urgent case needs, and continuity of care • Ensure smooth case handoffs and anticipate downstream impacts

🎯 Requirements

• 2+ years of experience managing customers or cases from start to finish • Experience in case management, customer success, operations, or team leadership • Experience owning complex situations, resolving escalations, and supporting customers directly • Ability to manage 100+ cases simultaneously • Meticulous record-keeping and documentation • Strong written and spoken English • Comfortable managing communications via phone and text for most of the workday • Highly accountable and proactive • Creative problem-solving skills • Tech-savvy and highly organized • Ability to work across multiple systems and triage daily priorities • Home setup that supports the work tech requirements • Reliable setup and ability to work Monday–Friday during US Pacific Time business hours long-term

🏖️ Benefits

• PTO • 10 paid holidays • Paid training • Fully remote • Career paths and growth opportunities • Same 1:1s and check-ins as the U.S. team • Fair compensation with real upside • Top performers consistently earn the full bonuses • No burnout culture • Purpose-driven work with real impact